Initial conversation
We learn about your organization, service lines, systems, payer mix, current responsibilities, and the problems you want to solve. The first conversation stays high level and should not include patient-identifiable information.
The client journey
A clear path from first conversation to ongoing improvement.
The process is detailed enough to protect continuity, but simple enough that your team always knows what happens next.
Workflow review
Together, we map intake, eligibility, authorization, coding, claim submission, payment posting, denial work, A/R, and reporting. This shows where handoffs or work queues need attention.
Scope and responsibilities
We define which functions RemitVista would handle, what remains with your team, how issues are escalated, and which reports or access points are required.
Onboarding plan
A phased checklist covers system access, payer portals, open claims, legacy A/R, contacts, file formats, communication routines, and launch priorities.
Billing setup and validation
Before routine work begins, workflows and responsibilities are confirmed. Early claims and reports are reviewed carefully so exceptions can be corrected before they become patterns.
Claim and payment management
Claims move through agreed checks, submission, status monitoring, payment posting, reconciliation, denial resolution, and prioritized A/R follow-up.
Ongoing support and reporting
Regular reporting focuses on claim acceptance, denials, aging, collections, exceptions, unresolved questions, and the next action assigned to each team.
Review and optimization
Recurring issues are traced back to intake, documentation, coding, payer rules, or workflow ownership. Improvements are introduced deliberately and measured over time.
Ready to map your current process?
Bring the three billing problems your team sees most often. We’ll start there.